FAQs

Q: How long does it take to ship my order?
A: Orders are usually shipped within 1-2 business days after placing the order.
Q: When will my order arrive?
A: Shipping time is set by our delivery partners, according to the delivery method chosen by you. Additional details can be found in the order confirmation email you’ve received.
Q: How do I track my order?
A: Once shipped, you’ll get a confirmation email that includes a tracking number and additional information regarding tracking your order.
Q: What’s your return policy?
A: We allow the return of all items within 14 days of your original order’s date. If you’re interested in returning your items, send us an email with your order number and we’ll ship a return label.
Q: How do I make changes to an existing order?
A: Changes to an existing order can be made as long as the order is still in “processing” status. Please contact our team via email and we’ll make sure to apply the needed changes. If your order has already been shipped, we cannot apply any changes to it. If you are unhappy with your order when it arrives, please contact us for any changes you may require.
Q: Do you ship internationally?
A: We currently ship to the USA, Canada and Australia.
Q: Can I receive a refund?
A: If you are unhappy with the product you’ve received, you can get a refund.
Q: What payment methods do you accept?
A: Any method of payments acceptable by you. For example: We accept MasterCard, Visa, American Express, PayPal etc.
Q: What does the warranty cover?
A: The warranty and its guidelines to your different products. If you offer various products with additional policies, it’s best to list them all out. For example: The warranty covers defects in materials. It does not cover issues caused by damage due to shipment, handling, storage, accident, impact, abuse or misuse.
Q: How can I contact you?
A: A link to a contact us form, an email address, phone number or any communication method you might offer. For example: If you have a question, comment, suggestion or want to reach out for any other reason, you can contact our team at winterbayssupport@gmail.com or through our chat assistant.